ACCOUNTS
Purpose-built services supporting artists, creators, and businesses at every stage.
WELCOME 👋
20+ MILLION STREAMS 🙌
30+ MILLION VIEWS 🤪
THE GEM OF WEST LONDON 💎
WELCOME 👋 20+ MILLION STREAMS 🙌 30+ MILLION VIEWS 🤪 THE GEM OF WEST LONDON 💎
ACCOUNTS OPEN HOURS
MONDAY
WEDNESDAY
FRIDAY
9AM - 5PM
9AM - 5PM
9AM - 5PM
PHONE
For all queries regarding invoices, payments, refunds please contact us, complete the form with a few details . We'll review your message and get back to you within 48 hours. Calls are by appointment only.
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All payments are made online via secure invoice or booking checkout. Payment must be completed before sessions begin unless otherwise agreed in writing.
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Yes. Invoices and receipts are automatically issued via email once payment is made. Please check your spam folder before contacting us.
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Payment is due in advance of your session or service. Retainers must be paid by the agreed monthly payment date to remain active.
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Payment plans are offered at our discretion and must be agreed in advance. Missed instalment payments may result in sessions being paused.
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If a payment fails or is overdue:
Sessions may be paused or cancelled
Files and deliverables will not be released
Retainer hours may be frozen until the account is settled
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No. Any recordings, mixes, masters, or project files remain the property of KCX Studios until all outstanding balances are paid in full.
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Refunds are not guaranteed and are assessed in line with our Refund & Cancellation Policy. Once studio time has been used, it is non-refundable.
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Retainer rollovers are limited and must be agreed in advance. Unused hours may expire at the end of the billing period unless otherwise stated in your agreement.
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For all account-related queries, please email 📧 rina@kcxstudios.com
This helps us respond faster and keep a clear written record.Our engineers and staff do not control this decision. please use correct channels.
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If you believe a payment was made in error, please contact us immediately by email. If the payment has already been processed, you may also need to contact your bank for further review.
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No. All payments are processed securely by third-party payment providers. KCX Studios does not store or have access to your card or bank details.
For subscriptions or retainers, your payment provider securely stores your details and automatically processes payments on the agreed schedule.
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If a payment is disputed or flagged, sessions and deliverables may be paused while the matter is reviewed by the payment provider.