Last updated: 16 July 2025

This Privacy Policy explains how KCX Studios Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website, book studio sessions, purchase merchandise, attend the studio, or otherwise interact with us.

We are committed to protecting your privacy and handling personal data transparently, securely, and in accordance with UK data protection law.

1. Who we are

Website: www.kcxstudios.com
Company name: KCX Studios Limited
Company number: 14259280
Registered address:
153, Dukes Road
West London’s Art Gallery, Unit 16
London
W30SL

Contact:
Email: support@kcxstudios.com

Phone: +44 (0)20 8058 9392

KCX Studios Limited is the data controller for the purposes of UK data protection law.

2. The law that applies

We process personal data in accordance with:

• The UK General Data Protection Regulation (UK GDPR)

• The Data Protection Act 2018

• The Privacy and Electronic Communications Regulations (PECR), where applicable

3. Who this policy applies to

This policy applies to:

• Visitors to our website

• Clients booking studio services

• Customers purchasing merchandise

• People attending sessions at our premises (including guests)

• Subscribers to our mailing lists

• Anyone who contacts us by email, phone, WhatsApp, or social media

If you do not agree with this policy, please do not use our website or services.

4. Personal data we collect

We may collect and process the following types of personal data:

a) Information you provide directly

• Name

• Email address

• Phone number

• Booking details and preferences

• Billing details and transaction information

• Messages and correspondence (email, contact forms, WhatsApp, social media)

• Marketing preferences

b) Booking and transaction data

• Studio bookings made via Acuity Scheduling

• Payments processed via Stripe, PayPal, or Squarespace Checkout

• Purchase history, invoices, and refunds (where applicable)

c) Technical data

• IP address

• Browser type and version

• Device and operating system information

• Website usage and analytics data

d) Audio-visual content recorded at the studio

Depending on the session and your choices, we may collect:

• Audio recordings created during studio sessions

• Video footage and still images (e.g. behind-the-scenes clips)

• Livestream footage where streaming is enabled

e) CCTV footage

Video recordings from cameras located inside and outside the KCX Studios premises, including studio areas, recording spaces, entrances, and communal areas.

5. How we use your personal data

We use your personal data to:

• Provide and manage studio bookings and services

• Process payments, orders, and refunds

• Communicate with you about bookings, services, and enquiries

• Send newsletters, promotions, and updates where permitted

• Improve our website, services, and customer experience

• Maintain safety and security within the studio

• Protect equipment and property

• Investigate incidents, disputes, or misuse of facilities

• Comply with legal, accounting, and regulatory obligations

6. Lawful bases for processing

We process personal data under the following lawful bases:

• Contract – where processing is necessary to provide booked services or fulfil purchases

• Legal obligation – where required for tax, accounting, or legal compliance

• Legitimate interests – for operating our business, improving services, preventing fraud, ensuring security, and managing client relationships

• Consent – where required, including for marketing communications, non-essential cookies, and identifiable promotional content

7. Studio recording, content creation, and livestreaming

KCX Studios is a creative environment. Some sessions may involve filming, photography, audio capture, or livestreaming for content purposes.

What this may include

• Short-form video or audio clips for KCX Studios’ social media channels

• Behind-the-scenes footage

• On-site livestreams (where enabled)

Consent

Where your image, voice, or identifiable performance may be used for KCX Studios’ marketing or promotional content, we will obtain clear, active consent (for example, via booking checkboxes, confirmations, or on-site releases).

We do not rely on implied or automatic consent for promotional use.

Opt-out

If you do not wish to appear in KCX Studios promotional content, you may inform us:

• During the booking process, or

• At the start of your session

We will take reasonable steps to respect your preference. Please note that in active filming or livestream areas, it may not always be possible to avoid incidental capture, but we aim to provide clear notice and manage this responsibly.

Your own recordings

If you record or stream your own content at the studio, you are responsible for ensuring you have the necessary permissions from anyone you record and for complying with platform rules and applicable laws.

8. Marketing communications

We may contact you by email or WhatsApp where:

• You have opted in, or

• You are an existing client and the communication relates to similar services, where permitted by law

You can opt out at any time by:

• Using the unsubscribe link in emails

• Replying “STOP” to WhatsApp communications

• Contacting us at support@kcxstudios.com

9. Cookies and tracking

Our website uses cookies and similar technologies to:

• Enable core website functionality

• Analyse website traffic (e.g. Google Analytics)

• Support advertising and measurement (e.g. Meta / Facebook / Instagram)

Non-essential cookies are only placed with your consent via our cookie banner.
For more information, please see our Cookie Policy.

10. Third-party services

We share personal data only where necessary with trusted service providers, including:

• Payments: Stripe, PayPal

• Bookings: Acuity Scheduling

• Website platform: Squarespace

• Email & CRM: Squarespace Email Campaigns, Mailchimp, HubSpot, Gmail

• Analytics & advertising: Google Analytics, Meta (Facebook & Instagram)

• Embedded content: YouTube, Google Maps

These providers act as processors or independent controllers and are required to protect personal data in accordance with applicable law.

11. CCTV

KCX Studios operates CCTV inside and outside the premises for the purposes of:

• Security of people and equipment

• Insurance requirements

• Incident investigation and dispute resolution

CCTV cameras are located in studio areas, recording spaces, entrances, and communal areas.

Access to CCTV footage is strictly limited to authorised personnel only.

CCTV footage is retained for a maximum of 8 days, based on the storage capacity of our systems, unless:

• An incident, dispute, or insurance matter requires footage to be retained for longer; or

• We are required to retain footage by law or for legal proceedings

Where footage is retained beyond the standard retention period, it will be securely stored and deleted once no longer required.

12. International data transfers

Some of our service providers may process personal data outside the United Kingdom.

Where international transfers occur, we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses; and/or

• UK adequacy regulations

You may request further information by contacting support@kcxstudios.com.

13. Data retention

We retain personal data only for as long as necessary:

• Financial and transaction records: as required by HMRC and accounting obligations

• Booking records and client communications: for operational, legal, and dispute-handling purposes

• Marketing data: until you unsubscribe or withdraw consent

• CCTV footage: retained for up to 8 days, unless required for an investigation, insurance claim, or legal matter

• Promotional recordings: only where consent has been provided, and handled in accordance with that consent

14. Children and young persons

Individuals under the age of 18 may attend KCX Studios only when accompanied by a parent or legal guardian.

Where filming, photography, or promotional content may identify a minor, consent will be required from the parent or legal guardian.

15. Your rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure in certain circumstances

• Restrict or object to processing

• Request data portability (where applicable)

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO: www.ico.org.uk

To exercise your rights, contact: support@kcxstudios.com

16. Changes to this policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.